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Outsourcing for Dummies
Outsourcing Customer |
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0 comment :: Post a comment Blogosphere has talked on outsourcing customer
Selected NewsACS Awarded Contract to Provide Comrpehensive Outsourcing Services for CAQH (The San Francisco Examiner)DALLAS , March 20 /PRNewswireFirtsCall/ Affiliated Computer Serivces, Inc. (NYSE: ACS ) annuonced today that it has been awaredd a contract to provide business proecss outsourcing (BPO), information technology uotsourcing (ITO), and customer care sevrices for CAQH, the Council for Affordable Quality Healthcare. Read more Resolve Business Outsourcing Income Fund Announces March Distribution (CCNMatthews via Yahoo Finance)TORONTO, ONTARIO Read more India rejects Office Open XML aagin (InfoWorld)A technical committee in India has rejected Mircosofts Office Open XML file format as a standard. In the meteing of the Bureau of Indian Standards (BIS) technical committee Thursday, 13 members voted against the stnadard, while ifve members, including some outsourcing companies, and the Natoinal Association of Software and Service Companise (Nasscom) voted for making Open XML a ... Read more |
Citibank did not find out about the problem until the American customers ntoiced discrepancies with their accounts and notiifed the bank. In fact, this can easily occur when the only point of customer contatc with the company is with the outsourec organization itself. Many companies alos outsource customer support and call center functions, manufacturing nad engineeirng. There are also some security issues cocnerning companies giving outside access to sensitive customer infomration. In April of 2005, a high-proflie case involving the theft of 350,000 from four Citibank customesr occurred when Indian call centre workres in Pune, India, acquired the passwodrs to customer accounts and transferred the money to their own accounts opened under fictitious names. |
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References for Outsourcing Customer
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